Privacy Policy

We collect information in the following circumstances, including but not limited to:

• Website Visitors: When you visit guidentra.com, we automatically record you as a visitor and collect technical information which may include, but is not limited to, your IP address, browser type and version, operating system, referring URLs, pages viewed, time and date of your visit, and other diagnostic data. This information is used solely for analytics, security monitoring, and service improvement.
• Form Submissions: When you fill out any form on our website — including enquiry forms, contact forms, lead forms, or callback request forms — we collect all data entered in that form. This includes but is not limited to your full name, email address, mobile number, city, course of interest, and any other information you voluntarily provide. We also automatically collect your IP address and browser user agent string at the time of submission for fraud prevention and security purposes.
• College & Institution Listings: When an authorised representative submits a college or university listing on our platform, we collect all information provided in the listing form. This includes but is not limited to the institution's name, description, rankings and ratings, category and stream, physical location and address, placement statistics, fee structure, facilities, accreditations, contact number of the authorised representative, WhatsApp number of the authorised representative, and any other data entered on the listing form. By submitting a listing, you confirm that you are authorised to share such information and that the information provided is accurate.
• User Registration & Accounts: When you create an account on our platform, we collect your chosen username, full name, and email address. Additional profile information may be collected if you choose to provide it. We may also collect account activity data such as login timestamps, session information, and preferences.
• Communications: If you contact us via email, chat, or any other communication channel, we may retain the content of those communications along with your contact details for record-keeping and service purposes.
• Cookies & Tracking Technologies: We use cookies, pixel tags, web beacons, and similar tracking technologies to enhance your experience, remember your preferences, analyse site traffic, and deliver relevant content. You may control cookie settings through your browser; however, disabling certain cookies may affect the functionality of our platform.

We use the information we collect for the following purposes, including but not limited to:

• To provide, operate, maintain, and improve our admission consultancy portal and related services.
• To connect prospective students with colleges, universities, and educational institutions listed on our platform.
• To respond to your enquiries, send you updates, and provide customer support.
• To send you information about colleges, courses, admission deadlines, scholarships, and other educational opportunities that may be relevant to you, where you have consented or where we have a legitimate interest to do so.
• To verify the authenticity and accuracy of institution listings submitted to our platform.
• To maintain the security and integrity of our platform and prevent fraudulent, abusive, or unlawful activity.
• To comply with our legal obligations and enforce our Terms of Service and other policies.
• To conduct analytics, research, and generate aggregate or anonymised insights about usage patterns and trends on our platform.
• To personalise your experience and display content relevant to your interests and location.

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers & Third Parties: We may share certain information with trusted third-party service providers who assist us in operating our platform, conducting our business, and serving you. Such providers are contractually obligated to keep your information confidential and use it only for the purposes for which it was disclosed.
• Educational Institutions: When you enquire about a specific college or university listed on our platform, relevant contact information you provide may be shared with that institution or its authorised representatives for the purpose of fulfilling your admission enquiry.
• Analytics & Advertising Partners: We may share anonymised or aggregated data with analytics partners to understand how our platform is used. Where permitted by law and your consent, we may share data with advertising partners to deliver relevant content.
• Legal & Regulatory Authorities: We may disclose your personal information to law enforcement agencies, government authorities, regulatory bodies, or courts of appropriate jurisdiction if required to do so by applicable law, court order, or where we reasonably believe disclosure is necessary to protect rights, property, safety, or to investigate fraud or other unlawful activity.
• Safety & Emergency Situations: We may use or disclose your information where we reasonably believe it is necessary to lessen or prevent a serious, immediate threat to the health or safety of any individual or the public.
• Business Transfers: In the event of a merger, acquisition, restructuring, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you before your information is subject to a different Privacy Policy.
• With Your Consent: We may share your information with other parties where you have given us your explicit consent to do so.

Our platform uses Cloudflare Turnstile, a privacy-preserving bot detection and CAPTCHA alternative service provided by Cloudflare, Inc. Turnstile is used to protect our forms and platform from automated abuse, spam, and malicious bots.

Cloudflare Turnstile is designed to operate without the use of cookies and without collecting personally identifiable information beyond what is technically necessary for bot detection. By using our platform, you acknowledge and agree to Cloudflare's processing of such data as described in their respective privacy documentation.

Our platform may contain links to third-party websites, portals, or services that are not operated or controlled by Guidentra. We have no control over and assume no responsibility for the content, privacy policies, data practices, or any other aspect of such third-party websites or services. We strongly encourage you to review the Privacy Policy of every website or service you visit.

We are solely accountable for the information that you share directly with us through our platform.

We retain your personal information for as long as is necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The criteria used to determine our retention periods include:

• The duration for which we have an ongoing relationship with you or provide services to you.
• Any legal obligations we are subject to (e.g., statutory record-keeping requirements).
• The existence of any legal claim, complaint, or dispute that may require us to retain data.

When your information is no longer required, we will securely delete or anonymise it.

We take the security of your personal information seriously and implement appropriate technical and organisational measures to protect it against unauthorised access, alteration, disclosure, or destruction. These measures include:

• SSL/TLS Encryption: Our website uses Secure Sockets Layer (SSL) / Transport Layer Security (TLS) technology to encrypt data transmitted between your browser and our servers, making it extremely difficult for information to be intercepted in transit.
• Access Controls: Access to personal data is restricted to authorised personnel only, on a need-to-know basis.
• Cloudflare Protection: Our platform is protected by Cloudflare's network security infrastructure, providing DDoS mitigation, bot protection, and additional layers of security.

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. If you have reason to believe that your interaction with us is no longer secure, please notify us immediately.

If you access or use our services from a country or region other than where our data is stored or processed, please be aware that your information may be transferred across international borders, subject to applicable data protection laws.

Depending on your jurisdiction and applicable law, you may have certain rights regarding your personal information, including but not limited to:

• Right to Access: The right to request a copy of the personal information we hold about you.
• Right to Rectification: The right to request correction of inaccurate or incomplete information.
• Right to Erasure: The right to request deletion of your personal information, subject to certain legal exceptions.
• Right to Withdraw Consent: Where processing is based on your consent, the right to withdraw that consent at any time without affecting the lawfulness of processing prior to withdrawal.
• Right to Object: The right to object to processing of your personal information for certain purposes, including direct marketing.
• Right to Data Portability: The right to receive your personal information in a structured, machine-readable format.

To exercise any of these rights, please contact us using the details provided in the Contact section below. We will respond to your request within a reasonable timeframe in accordance with applicable law.

Our platform is not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe that a child under the age of 13 has provided us with personal information, please contact us immediately at [email protected] and we will take steps to delete such information.

We reserve the right to revise, amend, or modify this Privacy Policy at any time and in any manner, at our sole discretion. Any changes will become effective immediately upon posting the updated Privacy Policy on this page, with the "Last Updated" date revised accordingly.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our platform after any modifications to this Privacy Policy constitutes your acknowledgement of the changes and your consent to the updated terms. Where changes are material, we may additionally notify you via email or a prominent notice on our platform.